Refund policy

RETURN POLICY

Returns
You have the right to cancel your order up to 14 days after the day of receipt without giving a reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the return shipping costs from your address to our warehouse are for your own account (approximately €7.25 per package — check your carrier's website for exact rates).

To start a return, contact us at info@minidrones.eu. Items sent back without first requesting a return will not be accepted.

Returns should be sent to:
MiniDrones.EU — Audre Lordestraat 14, 1349NC Almere, The Netherlands

Condition of returned items
If you exercise your right of withdrawal, please return the product with all delivered accessories and — if reasonably possible — in its original condition and packaging. Should the product be damaged or the packaging more damaged than necessary to try the product, we may pass this depreciation of the product value on to you. So please handle the product with care and make sure it is properly packaged when returning it.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions — non-returnable items
The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Hazardous materials, flammable liquids, or gases
- Audio/video recordings or software of which the seal has been broken
- Hygiene products of which the seal has been broken
- Drones that have been flown — once a drone has been used for flight, it is considered used and cannot be returned
- Parts or components that have been soldered

Note: Special/custom orders, sale items, and gift cards are NOT excluded from the right of withdrawal and can be returned within the standard return window.

Not sure whether your item is eligible? Contact us at info@minidrones.eu and we'll help you out.

Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Return form
You can use the standard EU withdrawal form to notify us of your return. Download the return form here: Form

Refunds
We will refund the order amount within 14 days of your return notification, provided we have already received the product back in good order — or you have provided conclusive proof of return shipment. Refunds are made via the same payment method used for your purchase, unless you explicitly request otherwise.

Please allow some additional time for your bank or credit card provider to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at info@minidrones.eu.

Complaints
If you have a complaint, please contact us first at info@minidrones.eu. We will do our best to resolve it as quickly as possible.

If we are unable to reach a solution together, you can submit your dispute for mediation through ValuedShops at: www.valuedshops.com/knowledge-base/consumers/dispute/. Check whether our membership is current via www.valuedshops.com/members.

If mediation does not result in a solution, the consumer has the option to have the complaint handled by the independent arbitration board appointed by ValuedShops. The decision of this board is binding. Submitting a dispute to this board may involve costs for the consumer.